Treating Customers Fairly
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The Financial Services Authority has six key outcomes for consumers and all firms must demonstrate that these are embedded in their culture.
We fully embrace the concepts that apply to us - indeed they have long been core values at Eldon.
Outcome 1 - Consumers can be confident that they are dealing with firms where the fair treatment of clients is central to the corporate culture.
Outcome 2 - Products and services marketed and sold in the retail market are designed to meet the needs of identified groups and are targeted accordingly.
Outcome 3 - Consumers are provided with clear information and are kept appropriately informed before, during and after the point of sale.
Outcome 4 - Where consumers receive advice, the advice is suitable and takes account of their circumstances.
Outcome 5 - Consumers are provided with products that perform as firms have led them to expect and the associated service is of an acceptable standard and as they have been led to expect.
Outcome 6 - Consumers do not face unreasonable post sale barriers imposed by firms to change product, switch provider, submit a claim or make a complaint.
Click here to go to the Financial Services Authority website